1. Who We Are SCAF Plumbing & Heating operates www.scafplumbing.co.uk. We provide plumbing, gas, and heating services in Colchester and surrounding areas.

2. What Information We Collect We only collect information you give us directly when you fill out our contact form, message us on WhatsApp, or call us. This includes:

• Contact Details: Your name, phone number, and email.
• Service Info: Your address (so we can visit) and details about your plumbing/gas job.

3. How We Use Your Data We use your info strictly to:

• Give you quotes and carry out work.
• Issue Gas Safety Certificates (CP12) or Boiler Service records.
• Register warranties for appliances we install.
• Send you invoices or annual service reminders.

4. Sharing Your Data We don’t sell your data to anyone. We only share it when necessary to complete your job, such as notifying the Gas Safe Register of an installation or registering a warranty with a manufacturer (e.g., Vaillant).

5. Keeping Your Info Safe We keep your details for as long as required for tax records or to provide you with ongoing maintenance. You have the right to ask what data we hold or to request we delete it by emailing info@scafplumbing.co.uk.